Supporting Members Financial and Physical Wellness
With five branches and a large percentage of its membership based in the Santa Clarita Valley, Logix Federal Credit Union recognized the impact that COVID-19 would have on the area and quickly took steps to protect its employees and members, supporting their financial and physical wellness.
Early in the pandemic, the credit union offered PPP loans, waived fees, increased ATM and other transactional limits, and offered loan payment solutions for members who reached out for help. Logix staff appreciates the importance of branch access for its members. Keeping everyone’s safety in mind, protocols and procedures were established, such as partitions, extra cleaning on high traffic surfaces and controlled occupancy in the branches. Mobile and online banking service options were available for those who preferred to bank from home, and the Contact Center was also available to assist by phone and chat. Logix employees communicated often with members, showcasing the ease of these options.
“The pandemic hit Santa Clarita Valley residents especially hard, and we recognized that many of our members would be impacted as well. We responded by reminding members we are here to help, focusing on helping them thrive despite these difficult times,” Logix SVP of Retail Banking Kevin Rishko said.
“Our business is classified as essential, and we are grateful to our staff for continuing to deliver superior service,” Rishko said. “Our members have been outstanding, too. Many of our members are healthcare workers, educators and other essential workers who are all doing their part to help keep our community running.”
The credit union’s Community Relations team ramped up efforts to give back. Logix partnered with Henry Mayo Newhall Hospital, delivering coffee and 1,000 N95 masks in April. Mid-year, with the Paying with a Purpose campaign, members and the credit union provided $10,000 to the hospital and $5,000 to FeedSCV. In December, Logix matched donations from its members and the community to share more than $15,000 with College of the Canyons.
“We feel really good about what we’ve done to help our members and the community,” Rishko said, “and we’ll continue to be here for them throughout the pandemic and when we all begin our recovery.”
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