Keyes Lexus of Valencia received official notification that they have once again been recognized as an “Elite of Lexus” dealership. This is the sixth year that they are being awarded the most prestigious award given by Lexus to a qualifying dealerships in the United States.
Only a select few Lexus dealerships make the cut and go on to receive the “Elite of Lexus” award. This esteemed honor is bestowed upon the Lexus dealerships that excel at sales, service and overall ownership support. Even fewer Lexus dealerships can make the claim six years of the past seven years, but Keyes Lexus of Valencia can!
“Our customers expect refinement and luxury, as well as superior performance from our products and our staff. We are committed to providing the highest level of excellence to our clients. Receiving the “Elite of Lexus” award is a result of our clients letting Lexus know that they are more than satisfied with their experience at Lexus of Valencia,” said, Bill McClendon, Valencia’s General Manager.
The process that leads to this prestigious designation is exhaustive throughout all the products and services available through Lexus dealerships nationwide. The Lexus Customer Satisfaction Survey System constitutes a vital source of information that allows Lexus the opportunity to analyze its strengths and weaknesses as perceived by its customers. Survey diagnostics provide dealers with the opportunity to appraise their operations and personnel to determine areas of strength and areas for improvement.
Their honest and frank feedback includes many areas, such as: Sales; delivery experience; service experience; and, product issues.
“In this extremely competitive luxury vehicle environment, it is imperative that we at Lexus constantly listen to the “Voice of the Customer” in order to continue to exceed their expectations. The only way we can address these changes in expectations is by repeatedly monitoring survey responses and comments. We want to thank our clients for taking the time to give us this critical feedback,” McClendon said.
“We have been dedicated to providing a standard of excellence that is second to none. We care about our customers and want them to see it in everything we do for them.”