Being kind not only enhances your character and personality, it is good for your business. Let’s face it, we have all come across “difficult” clients and/or colleagues. While most Realtors “bite their tongue” with clients (because they are who is paying them), many Realtors become abrasive with their colleagues… knock it off! We are in a cooperative industry, and it is important to be nice, even to the intellectually challenged ones!
Things You Should Never Do as a Realtor:
1. Never refuse to answer questions about a property- even though we have put detailed notes in the MLS, for example, “this complex is not FHA approved”. Inevitably, a “challenged” Realtor will call you to ask if the condo is FHA approved. Just smile and answer.
2. Never write in the MLS in all caps…that is the equivalent of yelling. Writing “DO NOT CALL” is rude and goes against the very premise of a cooperative listing service.
3. Never “bad mouth” a fellow Realtor. It only reflects poorly on you.
4. Never roll your eyes! This action says more than words!
Things You Should Always Do as a Realtor:
1. Always return phone calls promptly, whether it is a client or a colleague… they took the time to reach out to you, give them a few minutes to help them out.
2. Answer your phone with a smile. You will brighten someone’s day when you sound happy. If you are not happy, fake it until you actually feel happy. Even if the caller was in a bad mood or angry, the happy voice will disarm them.
3. Be appreciative. Thank the other Realtors/clients for their time and interest. This particular transaction may not work out for them, but they will likely remember your kindness and call you in the future.
4. Make sure your words are sweet… you never know when you may end up having to eat them!
Please don’t get me wrong I have come to these conclusions by making mistakes… I have given a “smart mouth” answer when I knew I was right. It felt really satisfying for about three minutes, and then I felt horrible. My words made another person feel inadequate. I decided at that moment that I could be right or I could be happy- hopefully, the two will come together and eventually I will be right and happy.
JLM Properties Inc. is located at 27201 Tourney Road, Suite 200E in Valencia. For more information, please call 661-510-2112 and visit www.JLMPropertiesInc.com.