Home Care Assistance of Santa Clarita, a leading provider of in-home care for seniors, is excited to announce it has been awarded with the Certified – Trusted Provider distinction from Home Care Pulse, a quality management company that empowers excellence in the home care industry. This distinction illustrates Home Care Assistance’s commitment to client satisfaction and quality care.
“Our goal at Home Care Assistance is to ensure that our clients and their loved ones in the Santa Clarita and North Valley’s area receive the highest quality of care possible so that they can continue to age at home safely and comfortably with their dignity and autonomy intact,” said Roy Melin, Owner and Client Care Manager of Home Care Assistance. ”Home Care Pulse is an independent, third party reviewer that keeps us honest by garnering feedback from our clients and their families to quantify their satisfaction in all areas of care. My wife and co-owner’s mother had Alzheimer’s, so we know firsthand how important it is to be able to share feedback with the company about the care that they provide for her. The unbiased feedback we receive from Home Care Pulse allows us to continue being the leading provider of in-home care in our area and the most reputable and compassionate care professionals in the industry.”
Certified Trusted Providers have contracted with Home Care Pulse to gather and report feedback from their clients by conducting phone interviews with random sampling of their clientele each month. Because Home Care Pulse is an independent, third-party company, they are able to collect honest and unbiased feedback. Clients rate their provider’s services in areas such as timeliness of caregivers, services being provided as promised, compassion of caregivers and overall quality.
“We want to commend Home Care Assistance of Santa Clarita for receiving the Certified-Trusted Provider distinction,” said Aaron Marcum, Founder of Home Care Pulse. “Home Care Pulse awards this distinction to providers who are actively gathering feedback from their clients each month and using that feedback to improve the quality of care they provide. By choosing a Certified – Trusted Provider to care for their loved ones, families can be reassured that their provider is dedicated to quality in home care.”
To learn more about Home Care Assistance, call 661-259-9914 or visit www.HomeCareAssistanceSantaClarita.com.