Relationship building has always been important to my practice. I have found ways to make sure my patients are very comfortable and very happy with my office and the procedures that I perform.
In my practice, my patients value personal attention and the ability to trust my staff and me. I perform most procedures myself and I tell this to new patients up front. My office schedules appointments in such a way that I can spend ample time with each patient and on each procedure.
I also place great emphasis on explaining to patients what I recommend for them and why. I take my time educating my patients and answering their questions. Taking the extra time to educate the patient and answer any questions makes a strong, positive impression and builds a good relationship between us. Spending time on explanations also helps my patients understand my rationale for recommending procedures. I explain the advantages and disadvantages of each option I give them. This way, patients understand that my recommendations are not based on how much money I might make, or any other self-serving reasons, but on what is in each patient’s best interest.
Another aspect of building trust is to help patients feel comfortable. Explaining procedures in advance helps patients feel less anxious, which increases the patient’s comfort level and makes them more relaxed. I also look for ways to minimize any tissue trauma that may result from a procedure to help make the patient’s experience more positive. For example, to anesthetize, I only use the skinniest needles (30-gauge) and introduce the anesthetic solution in stages, not all in one shot. A little gentle touch makes a big difference in a patient’s experience. I offer pillows for the extra comfort of patients who suffer neck or back pain and blankets are also available when needed. Most of all, I have a centralized sound system that plays soothing music for comfort and relaxation.
My practice focuses on good service instead of growth for its own sake, which also merits consideration. Building trusting relationships with my patients pays off personally as well as professionally for my patients and myself.
For more information call or visit Dr. Nilda Mariano-Woolard at 661-259-7702 and 23369 Lyons Avenue, Valencia.