It was 11 p.m. on a Monday. I had finished a long day at the office and had already seen three new patients in the hospital. One more consult remained, and then I’d be home bound. My last patient had atrial fibrillation (an irregularly irregular heart rhythm).
He said he knew all about me, trusted me and requested to see me. His wife hadn’t left the room all day in fear of missing me. As we spoke, his wife said they had tried to see me for months. Because I take PPOs only and not HMOs, her insurance wouldn’t allow them to see me. I had not looked at the insurance papers before I stepped into the room. It was now 11:30 p.m. and I was physically beat. Part of me wanted to say, “I’m sorry. I can’t see you for insurance purposes.”
Part of me wanted to get up, apologize and head for home. Part of me screamed with exhaustion and offered me the perfect excuse to walk away.
Then I saw the child-like faith in the eyes of my patient. I saw the unspoken plea. I saw two people who had waited all day to seek my opinion. We talked and laughed. I ordered his medications, knowing an HMO doctor would replace me the next day.
I told my patient that it was an honor to serve him. I placed my hands on his shoulder and said, “God bless you and keep you strong! I won’t be able to see you tomorrow, I’m sorry, but I’ll make sure you’re treated right.” My patient began to sob like a child. He shook his head and said, “No, please don’t leave me. Please doctor, don’t leave me.”
I knew that others would resume his care. I knew despite the mistake of me being called, there was no mistake. And I knew despite the “no pay visit,” I was rewarded with someone’s true gratitude. That night I was paid with tears.
Heading home, I no longer felt tired, and was gently reminded: I don’t serve money. I serve people.
For further information on your cardiovascular health, contact Dr. Kojoglanian, the Mender of Hearts, at 661-259-1711 and be sure to visit ww.drrap.com .